Refund policy

Refund policy

 

Pre-orders

Hible is currently sold as a pre-order from our first production batch. Estimated dispatch is April 2027.

Cancel any time before dispatch for a full refund. Reply to your order confirmation email or contact us and we'll refund you in full to your original payment method, usually within 5 business days. No forms, no questions.

If we're late: if your order won't dispatch by the estimated date, we'll email you before that date with a new estimate. You can choose to keep waiting or take a full refund.

After delivery

If Hible isn't right for you or the person you gave it to, you can return it within 30 days of delivery for a refund. Items should be in their original condition and packaging. Contact us first and we'll send return instructions.

Faulty items

Your rights under the Australian Consumer Law are not affected by this policy. If your Hible arrives damaged or develops a fault, contact us and we'll repair, replace or refund it in line with the Australian Consumer Law.

Contact

Email us at eytecomm@gmail.com with your order number.